Mystery Shopping “Measuring & Improving the performance of key customer touch points.”
 
We are your partner of choice for measuring Sales and After Sales performance…
   
·         Joint definition of mystery shopping program’s main objectives and selection of most suitable methodology
·         Design of customized questionnaires based on client’s existing standard processes and guidelines
·         Careful selection and training of mystery shoppers who match our premium clients’ customer profile
·         Customized reporting on results including recommendation of improvement actions
·       Provision of consulting services on improvement actions e.g. training and coaching of management and employees on customer service & loyalty
… & supporting your customer facing staff to continuously improve:
Specific Functional Competencies
·         Adherence to Guidelines & Processes
·         Product Knowledge
·         Quality of Service
General Sales & Customer Service Skills
·         Professionalism
·         Communication
·         Deal Closure