Founded in November 2001, crm Middle East is a specialized customer service agency with a strong link to its German partner company, TTR Group. We are serving the exclusive niche markets of the luxury industry and the premium automotive sector supporting our clients in maximizing customer experience and service quality, thus building life-time customer relationships and boosting customer lifetime value. We provide expert solutions in the following areas:
crm Middle East draws much of its expertise from its sister company TTR group, a leading management consultancy for the subjects Customer Satisfaction & Loyalty Management (CSM), Sales and Distribution Channel Management as well as Product and Price Management. TTR Group was established in 1995 and is headquartered in Frankfurt, Germany. For further information, please visit www.ttr-group.de.
ISO Certification: In February 2004 crm Middle East became the first ISO certified customer relationship management and call center company in the Middle East region (upgraded to ISO 9001-2008 in 2010).
crm Middle East is also a member of the Mystery Shopping Providers Association (MSPA), the only professional trade association representing the Mystery Shopping industry. The MSPA operates on a regional basis worldwide with chapters located in North America, Europe, Asia/Pacific and Latin America.
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