Customer Experience

beyond

excellence

CRM Middle East puts your customers first, managing their journeys and serving their needs.
Get in touch

Over 24 years of experience in the MENA region.

We are the experts and our clients trust us when it comes to

●       CX consultancy

●       CX operation: call center (BPO)

●       CX measurements through mystery shopping

●       CX and CS training programs

Get in touch

Customer Experience

beyond

excellence

At CRM Middle East, we offer customer experience expertise to market-leading brands across a range of sectors. We want our customer-centric clients to flourish by visualising their customer experience and delivering on their brand promises.
Get in touch

Over 24 years of experience in the MENA region.

We are the experts and our clients trust us when it comes to

CX consultancy

CX operation: call center (BPO)

CX measurements through mystery shopping

CX and CS training programs



Get in touch
Clients

World class experiences for premium brands

Client relation center, lead generation, appointment bookings, event RSVP
Client relation center, lead generation, appointment bookings, event RSVP
Client relation center, lead generation, appointment bookings, event RSVP
Database Cleansing, Lead generation, SMS & WhatsApp Campaigns
CRM Partner, Market Research, Online campaigns and Fulfillment Services, Email and RSVP campaigns
Mystery shopping
Client relation center, lead generation, appointment bookings, event RSVP
Client relation center, lead generation, appointment bookings, event RSVP
Customer Satisfaction Management, Research, Mystery Shopping, Database Management and Lead Generation, Multi-brand Study
Multi-brand Study
Ongoing Mystery shopping sales and after sales MENA, Event RSVP, Multi-brand Study
Ongoing Mystery shopping sales and after sales MENA, Event RSVP, Multi-brand Study
Sales Mystery Shopping
Customer Satisfaction Management, Research, Mystery Shopping, Database Management and Lead Generation, Multi-brand Study
CRM Partner, Market Research, Online campaigns and Fulfillment Services, Email and RSVP campaigns, Multi-brand Study
Client relation center, after sale support, lead generation, appointment bookings, event RSVP Coverage: 65 countries

Testimonials

Our proven track record

“I appreciate the high level of services provided and the benefits that come with an “exclusive team” such as a wide range of actions, more personal involvement, last-minute support, training possibilities and many more. They became part of the VCA family.”
Kristof Desmedt
CRM Manager
“I highly recommend crm ME as a reliable business partner. Their personalized touch, professional approach, ideas generation and flexibility gave me a true feeling of partnership and optimized my project.”
Hiba Daaboul
Planning and Controlling
"CRM ME has been an integral part of our success in the region from the moment of inception. They have provided professional support and understanding of both our customers’ needs but also our brands requirements. I would recommend them to anyone who is looking for the best-in-class client servicing"
Joseph Degaetano
Head of Ecommece
About us

Focused on the best customer experience

CRM Middle East puts your customers first, managing their journeys and serving their needs.

More about us

Trusted by world's leading companies