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CRM Middle East is the backbone of customer service
The multi-channel customer service team at CRM Middle East can help you understand consumer demands and improve their experiences.
Taking a proactive approach
Customers are increasingly reaching out to contact centres, and they expect good service. They want to find quick resolutions and feel understood by brand ambassadors. We are here to listen and find resolutions that work.
Always reachable
We prioritise responding to our clients swiftly and at any time. This includes support for purchases, phone sales, delivery, and complaint management. We have a great retention rate because we take the client’s needs and their brand seriously.
Give your brand a competitive edge
Choosing to outsource to our multichannel contact centre means you will
Reduce overhead costs
Establishing an in-house contact centre requires a lot of time and money. CRM Middle East already has everything in place to provide the highest standard of customer service.
Open communication with customers
Our team members have specific knowledge in various industries. Whether it is high volume demands or specialist requests, we are equipped to deliver effective solutions for the needs of your customers.
The CRM Middle East contact centre experience
The CRM Middle East Contact Centre delivers a seamless and professional customer experience, ensuring every interaction is handled with efficiency, care, and attention to detail.
In-house contact centre set up
We can help you recruit and train the people behind and create processes for measurement. Together, we will discuss the type of contact centre you want and implement strategies to bring this to life.
We are here to support you through the launch of your contact centre and beyond. From using the right technology and data to training new team members.
Multichannel customer service support
Think of our experienced contact centre agents as anextension of your team. We will take care of customer calls, live chats, emails andall other means of customer support communication. All aspects of contact centre management will be covered by CRM Middle East, so you get to do what youdo best.
