FAQs

Yes. We aim to relieve you from deploying in-house customer support. That is why we are available 7 days a week to address the specific needs of your clients.

Yes. We provide efficient solutions for customers which means personalised responses. Our experienced contact centre team members can offer multilingual support.

Yes. We can integrate SAP, Salesforce (to name a few) with your existing CRM or systems and achieve our common goals.

Yes. We set up a structure and KPIs that are unique to your business model only.

Yes. We provide regular dashboards to partners where we share KPI performance,volumes, trends, complaint resolutions, verbatims and analysis on response rates and resolution times.

As we are ISO certified, we have multiple levels of quality control. For example, recorded calls are monitored based on a scorecard and these scores are contractual to maintain quality levels.

The needs and requirements of your customers will constantly evolve, and your brand has to adapt to this. You should regularly monitor the performance of your team and the processes. On the other hand, a one-time program is possible to measure your competitors process, price and services offered.

Ensuring the anonymity of mystery shoppers is something we take very seriously. Mystery shoppers are only effective when they remain anonymous. That is why all our secret shoppers are screened,trained and fully briefed before their visit.

Yes. We will craft a unique mystery shopping program that is tailored to your needs. We will work together to draft a questionnaire/guide for the shoppers to follow.

Results can be reported live through a secured online reporting platform. Alternatively, we can have a report developed at the end of each wave.