Yes. We aim to relieve you from deploying in-house customer support. That is why weare available 7 days a week to address thespecific needs of your clients.

Yes. We provide efficient solutions for customers which means personalisedresponses. Our experienced contact centre team members can offer multilingualsupport.  

Yes. We can integrate SAP, Salesforce (to name a few) with your existing CRM orsystems and achieve our common goals.

Yes. We set up a structure and KPIs that are unique to your business model only.

Yes. We provide regular dashboards to partners where we share KPI performance,volumes, trends, complaint resolutions, verbatims and analysis on responserates and resolution times.

As we are ISO certified, we have multiple levels of quality control. For example, recorded calls are monitored based on a scorecard and these scores are contractual to maintain quality levels.

The needs and requirements of yourcustomers will constantly evolve, and your brand has to adapt to this. Youshould regularly monitor the performance of your team and the processes. On theother hand, a one-time program is possible to measure your competitors’process, price and services offered.

Ensuring the anonymity of mystery shoppersis something we take very seriously. Mystery shoppers are only effective whenthey remain anonymous. That is why all our secret shoppers are screened,trained and fully briefed before their visit.

Yes. We will craft a unique mysteryshopping program that is tailored to your needs. We will work together to drafta questionnaire/guide for the shoppers to follow.

Results can be reported live through asecured online reporting platform. Alternatively, we can have a reportdeveloped at the end of each wave.