Our goal was to support retail operations while maintaining the exceptional luxury experience offered in boutiques. To achieve this, we set up a dedicated client relations center to manage communication with luxury clients, ensuring seamless and personalized on-brand interactions.

The objective was to run an email marketing campaign for a premium manufacturer to expand marketing channels, boost website traffic, and keep customers informed. Using an online tool, we segmented contact lists to improve targeting, resulting in higher ROI, increased traffic, and better reach with mobile-optimized designs. Campaign tracking simplified contact management and led to higher sales conversions.

A leading automotive brand sought to improve service quality and employee performance. By engaging real customers, conducting fieldwork, and analyzing feedback, we identified strengths and service gaps. Our recommendations led to tangible improvements, increasing customer satisfaction and strengthening the brand’s market position.