Introducing the First Arabic-Language CX Certification Program

CX University (CXU), a global leader in Customer Experience (CX) education, has partnered with CRM Middle East to launch the first comprehensive CX certification program delivered entirely in Arabic. This innovative program, set to debut in late 2024, will empower Arabic-speaking professionals with cutting-edge CX skills tailored to the unique business and cultural landscape of the Middle East.

The online program provides a flexible learning experience through CXU's advanced platform, covering essential CX strategies and best practices. Participants will earn the Customer Experience Specialist (CXS)™ certification, recognized by the CXPA, solidifying their expertise in enhancing customer satisfaction and loyalty.

Dr. Mohamed Latib, CXU’s Founder and CEO, highlights the partnership as a pivotal step in expanding CX education globally: "We’re excited to develop a new generation of CX professionals across the Middle East." CRM Middle East’s Managing Director, Jamil Hobeika, adds, "This program addresses the growing demand for high-quality CX training, enabling businesses to deliver exceptional experiences."